07.08.2023

What drives frontline staff acceptance of highly innovative services in healthcare? Our recent article (open access) analyses the implementation of remote fitting and related services in audiology and finds that especially disruptive innovations (and often AI-based) face individual resistance, and that this resistance increases with greater integration of employees into operational team processes. Together with lead author Christopher René Garrelfs and Marie Lüngen, we provide implications for how to facilitate the implementation of this new generation of healthcare services to improve quality and efficiency. Please use the link to access the full text of our study in the Creativity and Innovation Management (CIM) journal.

(Ein Post von der Professur für Technologiemanagement)